Every call gets answered - day or night
We automate your customer phone calls. AI Call Assistant answers in natural Estonian (and other languages on request), any time, and hands a call to your team the moment a caller needs real judgement.
What AI Call Assistant does
Answer routine phone inquiries, around the clock
Guide callers to the process, page, or next step they're looking for
Speak natural Estonian, and other languages on request
Collect the information needed before transferring a call
When a call needs real judgement, it hands off to a person, with the context already captured so the caller doesn't repeat themselves
Whom is this for?
Businesses receiving frequent routine calls
Clinics, service companies, logistics, reservations, retail, utilities
Teams constantly interrupted by phones
Where incoming calls prevent employees from getting to their primary work.
Companies that want 24/7 availability without hiring a night shift
For businesses where calls come in outside normal working hours, but round-the-clock staffing isn't realistic.
AI Call Assistant is not suitable if:
Every call your business receives requires expert consultation or legal or medical judgement that can't be handled by a first response.
How it works
Kickoff
We review your current call volumes and call types, and confirm which phone line, booking system or CRM AI Call Assistant needs access to.
Configuration
We script the assistant's responses from your business's actual answers, tone and language(s), and test it against real call scenarios
Integration
We connect AI Call Assistant to your phone line and to the booking, CRM or support systems it needs to act on.
Training
Your team receives documentation covering exactly what the assistant handles, and a clear handoff protocol for the calls it passes on.
Delivery
AI Call Assistant goes live on your phone line, with an observation period to confirm call quality before full handover.
Book a Free Consultation
Frequently asked questions
Will callers realise they're talking to AI?
Most callers can tell within the first exchange, and we don't design AI Call Assistant to hide what it is. What matters more is that it answers accurately, in natural Estonian, and hands off to a person as soon as a call goes beyond routine.
What happens if the assistant misunderstands what a caller is asking?
AI Call Assistant is built to recognise when it isn't confident it understood a request correctly, and to transfer that call to a person rather than guess. Every call is logged, so if something was misunderstood, you can review exactly what was said and adjust the assistant's configuration.
Can it transfer the call to a human?
Yes. Any call that involves a complex request, an emotionally sensitive situation, or a decision the assistant isn't configured to make is transferred to your team, with the relevant context already captured so the caller doesn't have to repeat themselves.
Can AI Call Assistant be used in a regulated environment, such as healthcare or financial services?
Yes, with the scope defined accordingly. The assistant is built to answer routine, non-sensitive inquiries and to transfer anything requiring professional judgement to a qualified person.