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Yes. We explicitly introduce the assistant as an automated service. Clear identification increases trust and avoids compliance risks.

Yes — at any point in the conversation. Triggers may include: - User request (“talk to a person”) - Low confidence - Specific keywords - Business rules (complaints, cancellations)

Yes, after the pilot phase. Typical integrations: - CRM systems - Appointment booking - Ticketing systems - Order status lookup

Pilot: 5 working days Client time investment: ~4-6 hours total (initial workflow audit, testing, feedback) Full version: 2–3 weeks Most of the work happens on our side. Your role is providing feedback and testing.

Yes. We offer scalable security configurations tailored to your specific organizational requirements. For high-compliance environments, our agents can be fully aligned with enterprise-grade standards, including ISO 27001 and SOC2. These premium configurations support advanced features such as logical data isolation, comprehensive audit trails, granular access control and other requirements. Even our basic setup includes robust security: 1. Infrastructure & Hosting: Our agents operate on ISO 27001-certified servers that comply with global data privacy legislation. For maximum control, agents can also be deployed directly onto customer´s own internal servers. 2. Language Models: We utilize AI models with Zero Data Retention (ZDR) policies, ensuring your data is never used for model training and is not retained. We also support enterprise level LLM accounts and routing through customer own private LLM instances. For the initial pilot, we use our baseline setup. Automated Pseudonymization is used to protect sensitive information. We utilize EstBERT NER (the leading language-specific pseudonymization model for Estonia) to identify and mask personal information. At the client's request, we can use mock documentation during pilot. For the final version, the technical architecture and configuration will be discussed and finalized based on your specific enterprise security requirements.

For the pilot: No. Works in a secure cloud. For the full version: Depends on your requirements. If you want complete data control → we can install on your private server. If a secure cloud solution is sufficient → we continue with the existing one. All technical architecture is decided after a successful pilot.