Custom AI solutions, built around your processes and systems
Custom AI Solutions are built for workflows that a pre-built agent can't cover - deep integration with your ERP, CRM, document systems and internal databases, and multi-step logic specific to how your team operates. Every custom agent goes through the same design discipline as any piece of production software: specified, built, tested, validated, and handed over with documentation your team can use
When to choose custom AI solution
- Your process spans multiple systems that need to talk to each other - an ERP, a CRM, a document management system, an internal database.
- Your workflow has logic specific to your business: exceptions, approval chains, sequencing, or decision rules.
- Your organisation works under quality, compliance or governance requirements, and any automation needs to be traceable, validated and documented to the standard.
- You've outgrown a manual process, but the workflow needs to be understood and, where necessary, redesigned before it's automated.
If any of that describes your situation, a custom agent is usually the right starting point.
What we integrate with
ERP systems - pulling and writing structured data without manual re-entry
Document management systems - reading, classifying and processing documents at the volume and format your organisation uses
Internal databases and APIs - connecting to the systems specific to your industry or your internal tooling.
How it works
Discovery
We map the workflow as it runs today and identify which systems the agent needs to read from and write to. This is where we catch whether the underlying process needs redesigning before it's worth automating.
Specification
We define exactly how the agent will behave: its logic, its decision points, its integrations, its exception handling, and what "done correctly" looks like for each step.
Development
We build the agent against the specification and configure it to work with your internal systems and tools, iterating against real data.
Testing & Validation
We test the agent against edge cases, and validate its output against your specification before anyone on your team relies on it in production.
Deployment & handover
We deploy the agent, train your team to operate and monitor it, and hand over full documentation.
Documentation and handover - part of the deliverable.
Every engagement includes:
- A process map of the workflow as built, so anyone in your organisation can see what the agent does and why
- A technical specification describing the agent's logic, integrations and decision rules
- A validation record showing what was tested, including edge cases, and what the results were
- User documentation your team can use to operate, monitor and troubleshoot the agent day to day
Why a custom solution
Built around your actual workflow
Specified from how your team works today, including the exceptions and edge cases.
Integrated with your systems
Connects directly to your ERP, CRM, document systems and internal databases.
Validated before it goes live
Tested against edge cases and your own specification, with a documented validation record.
Who is this for?
Teams whose manual work follows a predictable logic, but across more than one system
Organisations working under internal quality standards, client contracts, or regulatory frameworks that require automation to be documented and auditable
Companies without an internal team to build and maintain custom integrations themselves
Pricing
Custom AI Solution
- Process map and technical specification
- Fully configured custom agent
- Integration setup across the systems agreed in scope
- Testing, validation and a documented validation record
- User documentation and team handover
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Frequently asked questions
How is a custom AI solution different from a pre-built agent?
A pre-built agent (like ClaimBot, KnowledgeBot, AI Call Assistant) solves one common problem well, using a standard set of integrations, at a fixed starting price. A custom AI solution is specified, built and integrated around your specific workflow and systems - useful when your process is unique, spans multiple systems, or carries compliance requirements.
How long does a custom project take?
It depends on scope - a project touching one system and a well-defined process moves faster than one spanning several systems with complex exception handling. After discovery and specification, you'll have a concrete timeline before development starts, so you know what you're committing to.
What systems can you integrate with?
We integrate with ERP systems, CRM systems, document management systems, internal databases and APIs. Where a direct connector doesn't already exist for a system you use, we build one as part of the project.